Diggers Hotline


Know what's below.
Call or click before you dig.



Diggers Hotline is a service that helps protect underground public utilities from being damaged by contractors, homeowners and others while they are performing excavation work near underground utilities. As a member of the Diggers Hotline service, NEW Water receives local requests 24 hours a day, 365 days a year. It is NEW Water's responsibility as a member of this service to respond to these requests and to keep the database up-to-date by providing Diggers Hotline with any changes to the interceptor system.

When locate requests are received, they are screened by a NEW Water Field Services Technician using the Geographic Information System (GIS) to determine if our facilities are in the area. If there are facilities in the area, a field visit is required to mark our interceptor with green paint and/or green GBMSD flags. Standard locates are responded to within three working days, and emergency locates are responded to within one hour.

To contact Diggers Hotline call (800) 242-8511 or visit their website at http://www.diggershotline.com

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